Ready to ship in 1 business day from Australia
Styelle offers free standard shipping via Australia Post nation wide on orders! The delivery expectancy for standard shipping delivery is 2-6 business days. All parcels are registered. Please contact us if you would like to receive your tracking number.
Items purchased before 12pm weekdays will be shipped the same day. Purchases made on weekends, public holidays or after 12pm will be posted the next business day.
*Attention: For customers ordering from Western Australia and rural areas, express shipping could take up to 7 business days. All parcels are quality checked before shipping and packed as quickly as possible – sometimes Australia Post experience delays in getting parcels to these areas. Though this is rare(around 1 in 500), we felt the need to let you know in advance just in case it happens to your parcel. Australia Post works around the clock to get your parcels to you and we entrust in their service of delivering your parcel –however, any time delays that occur are (unfortunately) out of our hands.
Should you wish to track your item and have already obtained the tracking number from our friendly staff, please go to this link to check the status of your order.
Please note: We aim to dispatch orders within 24 hours of payment cleared – with the exception of the sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation. We accept no responsibility for any loss or damage to goods occurring in transit. Any compensation for lost or damaged items will need to legally be sought by the customer through Australia Post.
We offer free shipping internationally. We do not offer express shipping worldwide unless requested in which an amount will be confirmed by our shipping agent – please email us at admin@styellebikinis@.com.au for assistance.
International customers must provide a street address for their order to be shipped. Business addresses or PO Boxes are not acceptable. Delivery time frame is 2-4 weeks.
While we do our best to avoid customs duties and taxes on Internationalorders, in the event that an international shipment attracts custom duties and taxes, you are required to pay all Duties and Taxes on the order.
For international returns and exchanges, a shipping charge of $25 will be incurred again to send your exchange product.
At Styelle, we love our products and truly hope you do to! If for some reason, you are not in love with your purchase, or there is an issue with it, we have a flexible returns process so you can shop with ease and have an amazing experience every time.
Please hold onto your packaging – this is most important as you will need to seal it up and“return to sender”. If you discard your packaging, you will need to purchase a registered bag from your local post office at your expense. If you have changed your mind or have purchased the incorrect size, we will happily offer a store credit for the item/s so that you can pick something more suitable.
Please note that we do not offer refunds for change of mind. All items are hand packed and quality checked before leaving to avoid you receiving a faulty item completely.Items that are faulty are sent to our seconds processing area for the yearly warehouse clean out before summer and are not added back into the regular stock.
Returns are processed within 5 business days of receiving your items back in our warehouse. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. We strongly advise that you use a traceable delivery method for all returns. Styelle is not responsible for loss or damage to the product during shipping. You may choose to insure your parcel with the courier/postal company you use at your own expense.
We offer returns on full-priced items. Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $9 from the store credit issued to cover postage.
Returns must be received in original condition as defined below:
– Tags still attached
– In its correct bag
Please note: We DO NOT ACCEPT the return of swimwear that has had its protective lining removed for hygiene purposes.
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment/s. In the rare event that a return is rejected, the decision is final and not negotiable.
Also – if a garment doesn’t fit, don’t try to force it. Garments returned with broken stitching will be immediately sent back to you and no credit will be granted.
A handy hint from us: We advise you to use a traceable delivery method. This means getting a tracking number for your return so you are able to monitor the whereabouts of your parcel as it makes its way back to us. We would also like to remind you that we are not responsible for your return until it reaches our warehouse. This means that we are not responsible for any parcels lost or damaged in transit.
Please note that Styelle does not pay for the postage of your returning item. If you are returning an item due to an error we have made, please contact us for alternative solutions.
Our return address is:
STYELLE RETURNS DEPARTMENT
P.O Box 113